"I did not get an uprade even if i wanted to pay for it and i knew for a fact that the hotel is not full amenities are poor one super small bottle of body lotion for a 4 day stay the pool and beach service staff is scant and the service is terrible the buffet breakfast is very limited and a lot of money for what is offered"

"Staff are fantastic, it a great place to stay"

"Wonderful experience "

"The rooms were clean and the property is nice. The staff was not helpful at all and didn’t seem to know what they are doing. The food was not that good and all the restaurants required reservations and it was hard to get into any of them. The reservation system they have does not work. We spent 6 nights and 3 out of 6 nights we had to go to the buffet because we were told that we did not have a reservation although the concierge had told us the reservation was made. The shuttles to the airport...

"Bien en general"

"Food was terrible. Check in staff as horrible. My flight was delayed due to weather by 1-day and no one in person or via phone would help me. Pool staff and entertainment were great. Cleaning was well done. Overall experience would have been much better if food was better and I didn't have to pay for an entire day that I wasn't there."

"As an all inclusive resort, I am not impress and upgrading to enclave level for $99 /night USD is so worth it. The service is bad on day one. Guess was not given enough attentions especially for new arrival to the hotel and check-in. I wasn't even offer a glass of water or something to drink while I waited for 30 minutes in the lobby to check-in. Not sure if anyone is going to help me. Dinning at the resort restaurants are a disaster, restaurant seem to be under staffed and not well trained. Not...

"Beautiful property with an awesome beach view."