2/10, Horrible
Carol
Viatge en parella
28 d’abr. de 2026
I stayed one night as I was getting ready to leave my winter home in Mexico for the United States. I had several problems, the largest of which included bedbugs or fleas that feasted upon me in the night. Other housekeeping and maintenance issues kept me awake throughout the night, resulting in a horrible nights sleep. I tried to bring this to the attention of the front desk personnel the next morning, but he seemed disinterested as he’d rather help the local woman next in line check out. I tried to escalate to the next level manager, and although there was some exchange of communication, ultimately she was not available to meet with me either. Finally, I brought it to attention of Hilton after departure, and received a email of “we regret …” and a commitment to make it right.

Carol
Estada d’1 nit (abr. 2026)
































