"Great service"

"I really like the gym and spa facilities. The room service menu is quite limited and leans heavily towards healthier options, so it depends on what you’re looking for. The main area that could be improved is the customer service. In my experience, the level of attentiveness and attention to detail you would expect from a luxury hotel is not always consistent here. Having stayed at Four Seasons properties, there is a noticeable difference in the level of service and personal...

"Clean room, and most of the staff was very helpful. I had one guy at the front desk when I first arrived who was kind of rude, no eye contact.no welcome to our hotel…, but it's New York so no big deal. Overall, the gentlemen covering the door and other staff were very nice. Housekeeping was very on top of it. and kept the room very clean. I highly recommend this hotel!"

"We stayed the weekend and it was amazing. We had deserts as a birthday present. Every accommodation was granted and I’m truly grateful for this."

"I had to cancel a non refundable room that I booked through Expedia and appealed thought Expedia to the hotel. The hotel responded to me via Expedia as in Dear Mikki... The Chatwal is a hotel that I stay at every year AND I am a Hyatt loyalty member. The hotel wrote back offering me the courtesy of a change of date or 10k points. I called to change the date and they would not honor their email offer. The hotel would not return my calls, Hyatt did not help either. A wasted day, a horrible...