"Very cool located loved it"

"Great service"

"I really like the gym and spa facilities. The room service menu is quite limited and leans heavily towards healthier options, so it depends on what you’re looking for. The main area that could be improved is the customer service. In my experience, the level of attentiveness and attention to detail you would expect from a luxury hotel is not always consistent here. Having stayed at Four Seasons properties, there is a noticeable difference in the level of service and personal...

"This was my second time staying here and it was just as good the second time. Perfect location in Meatpacking, rooms are large by NYC standards, and the staff is friendly. Will continue to come back!"

"I had to cancel a non refundable room that I booked through Expedia and appealed thought Expedia to the hotel. The hotel responded to me via Expedia as in Dear Mikki... The Chatwal is a hotel that I stay at every year AND I am a Hyatt loyalty member. The hotel wrote back offering me the courtesy of a change of date or 10k points. I called to change the date and they would not honor their email offer. The hotel would not return my calls, Hyatt did not help either. A wasted day, a horrible...

"Excellent experience in a great location!"