"AWFUL experience overall. We arrived for check-in at midnight and the reception staff was extremely hostile. Any basic information had to be dragged out through questions, and the overall attitude felt very unwelcoming. One very important detail: the hotel charges $8 for every Amazon package received, which is NOT mentioned anywhere in their description. On top of that, the package pickup process is TERRIBLE — you have to wait in the same huge check-in line just to collect packages you already...

"チェックインのフロントの対応が最悪、二度と宿泊しない"

"I am writing to formally express my extreme dissatisfaction with my recent stay at your hotel. My experience was unacceptable from start to finish, and I would rate my stay zero out of five stars. While the lobby is spacious and beautiful, the rooms are old, outdated, very small, and lack basic amenities like a microwave or refrigerator. During my stay in room 607, I encountered a series of significant issues: - Maintenance Issues: The bathroom faucet dripped constantly. Maintenance informed...

"Big, clean room, mini fridge was a bonus"

"Nice location, small room but to be expected. Fast elevators."

"This was definitely one of the better hotels in which I’ve stayed in NYC. Large rooms, friendly staff, respectful guests and the rooftop is fantastic."

"Clean room, very polite staff"

"Great!!!"