2/10, Horrible
Kolby
Viatge en parella, Viatge de negocis
2 d’ag. de 2025
Què no li ha agradat: Neteja, comoditats
I booked 11 Howard expecting a high-end, seamless stay, but was met with several service failures that made my experience disappointing.
I paid for valet parking but was informed the next morning that I had to walk nearly half a mile with my luggage to retrieve my car due to a street festival. This was never communicated before or during check-in. When I raised the issue, I was told by staff that the manager had authorized a full refund for valet and would follow up with me — but I never received that call.
When I followed up again, the Operations Manager reversed the promised refund to a credit and said there was nothing else they could do regarding the noise disturbances from the thin walls, which made it difficult to get any rest or privacy.
For a hotel positioned as a luxury property, this level of service and lack of accountability was disappointing. I’ve escalated this to corporate but wanted to share my experience for future guests to be aware.
Kolby
Estada d’1 nit (ag. 2025)