"This was my first time staying here and I was very impressed by the location, service, and amenities. I will definitely return and rate it 10/10"

"Unfortunately, our experience wasn’t the best. The front desk staff came across as unfriendly both over the phone and in person. When I called ahead to confirm our reservation, the interaction already felt short and unwelcoming, and that same attitude continued during our stay. The one bright spot was Luis, the doorman, who was genuinely kind, helpful, and welcoming from the moment we arrived. He honestly gave us the best customer service experience at the hotel. Overall, the hospitality from...

"Clean room and hotel. "

"The staff were very kind and helpful. The room was clean. We got there early but we were able to store our bags there so we could get a head start on exploring. The location is great."

"Stayed mid-April. It’s a little more rundown than I thought it would be once we got there. It smelled like smoke on my entire floor, even though it was non-smoking. The key cards would never unlock the door until the 5-6th try, and that’s when they were actually working. The AC wasn’t working in the three rooms they tried us in unless we call down at night and had a handyman come up and turn a screw or something every night. Not my favorite hotel to stay at in NYC regardless of price. The...

"I enjoyed my stay"

"Front desk staff were friendly and very helpful."

"Se solicitó desayuno y no se dio la prestación"

"If you use hairspray or steamer in the room there’s a good chance you wake up to notice that you’re being charged $500 for “vaping” in the room. I don’t own a vape and had this happen. Staff at front said this has been a huge problem affecting tons of guests on the daily."

"It was perfect for our girls weekend. Great amenities and close to everything. "

"The air conditioning was not working at all. It was 75° in my room. I contacted the front desk and they said the entire facility did not have air-conditioning. I was on the 49th floor and I opened my windows, but it was still very noisy and it barely cooled down. That was the only negative of the stay. I was in the city for business and only staying one night anyway."

"Great location for the theater Very quick elevator service to 28 th floor"