"I"

"Room was not clean. Towels & pillow cases all had some sort of brown or yellow stain. One even had hair on it. They could’ve at least switched it out. Bed sheets were dirty too. Shampoo, Conditioner and body wash are complimentary which is understandable but were literally empty. The only good thing was the location of the hotel. Everything at a walking distance"

"The hotel is situated in an excellent location and offers relatively small, yet comfortable rooms. While this hotel is great and we would stay here again without hesitation, the true highlight of this property is its exceptional staff. They are incredibly hospitable, helpful, knowledgeable, and simply great! Thank you Anthony (front) and Jack (lounge), you were awesome!"

"Terrible experience, stayed at another hotel. Horrible experience with Expedia and hotel."

"You cannot beat the location to Times Square, Broadway, the Subway and it has the complete “vibe” of New York. We felt completely safe but liked the security at the entrance. We were also very thankful for the spacious room. A huge added bonus was Anita’s Gelato being just steps from the front door."

"The AC unit in the room was very old, rusted and very noisy. We could ynot only the hissing of the air but the badly functioning AC motor. The bath towels were damp and the carpet floor dirty. We had to request a room change. The new room was slightly cleaner but the AC was still noisy and old. For the high price of the stay this was more than disappointing. The hotel ad stated that the facility was completely renovated which was quite different than the reality. The staff was not very welcoming...

"Excellent location and very clean and attentive staff"

"The breakfast was way overpriced. Other than that it was a wonderful place to stay."

"La habitación que me tocó, la cama rechinada, era una cama muy vieja"

"The Arlo Midtown is my go to hotel in manhattan. Excellent location and wonderful staff."

"On arrival, I found they added a surprise $40 per day "Access Fee" for the hotel. You'd think you'd have access when you've paid for a room, but not here. A shady way to dramatically change the cost of your stay once it's too late. They also put me on the 3rd floor initially, and the room was shaking from the music in the club below. Not a great experience."

"Everything was perfect."