"Very disappointing experience. We arrived and immediately found the room uncomfortable. We were being bitten during the night, which felt like fleas, and it became very itchy and unpleasant. On top of that, there were roaches in the bedroom, which made the stay even worse. The food included in the all-inclusive package was poor and far below expectations. We raised our concerns and asked for an upgrade, but there was little effort to properly address the situation. By the next day, we had...

"Very clean room and facilities everywhere. All of the staff were amazing, with the exception of the concierge who were horribly annoying and trying to get you to sit in on presentations. The grounds were impeccable and tons of animal life: peacocks, flamingos, ducks, turtles, fish, iguanas. Foam pool parties, entertainment every night at the theater, archery and dart competitions, outdoor giant chess set. There was tons to do that wasn't just pool or beach. The swim up bar was great, and all the...

"Si"

"The room was very dirty, mold in the shower, staff friendly but far away from professional, pool was good. "

"Room is clean, amenities are great, shows were impressive, esp the Michael Jackson show. Staff are mostly helpful and friendly except the lady at teen club. That lady was very rude and snappy to my children, absolutely a big contrast with the rest of the staff. Not our best experience."

"Rodney was an incredible butler. Extremely friendly, attentive, and on it. He helped my fiancé surprise me, met up with us if we had any questions, made sure we were able to do everything we wanted to do comfortably, and even told us the weather in the morning so we could plan our day better. Truly amazing service."

"Room was excellent. Staff was very friendly and met all of our needs. Luna our coordinator was great. "

"Gorgeous "

"Good location, clean, perfect for golf trip"