"Night staff not very helpful"

"X"

"Staff was friendly and accommodating. Facilities and room were clean. Great location in city central area."

"Excellent hotel! Super excellent staff…."

"The location is unbeatable. The breakfast buffet is unbelievably good. The room was big and comfortable. This is probably the best hotel we’ve stayed for the past few years."

"this hotel is incredibly convenient to so many things - british museum, restaurants, bus stops, bus tours & the metro. i felt safe walking to any of these things. i had a tiny room but i didn't spend much time in it. london was colder than usual so the master heat had been turned off, however they had a portable heater that was brought to my room. toiletries & hair dryer were present in the room & the cleaning staff asked if you needed anything when they saw you in the hall. there is a...

"I liked the garden and being close to the river , but as I was in a wheel chair it was difficult to access the terrace and garden from the hotel restaurant. There was no view from the window in fact couldn't see out or open probably for security reasons. On the whole our stay was enjoyable the staff very helpful and kind . The building very interesting and full of character. Yours Sincerely, Margaret Collins."

"The hotel itself seemed decent; however, the room was rather dated, and the beds were extremely hard and uncomfortable. The pillows were also far too rigid, resulting in one of the worst nights of sleep I’ve ever had. The breakfast buffet offered a good variety of food, and the staff were friendly. I chose the hotel due to its proximity to a business meeting, but I would not stay there again."

"朝食が美味しかった。"

"Lovely staff and lovely hotel. The restaurant attached is fabulous!"

"Alles bestens!"

"This hotel is more like a Premiere Inn with iPads to check in, a snack bar and clean but sparse rooms. You also cannot control your own aircon and are expected to ask a staff member to come into the room to adjust it. The aircon fan is very loud too.Staff are pleasant. Location convenient."