"This hotel prides itself on location and it is fantastic. Nice lobby then it goes a little south. A bunch of corridors all looking the same ....all grey with black lettering...nobody could find their room! I guess it's trendy. Rooms are bare but I think that's what the place is all about. No tv, no in room coffee, hairdryers etc. just a mattress on a small wooden stand, a sink and shower. Again spartan but utilitarian. No one on staff appeared capable of doing much other than look cool holding...

"The only thing going for the hotel is it is central. It is not clean, the carpets are appalling and full of massive stains The corridors are dirty. The rooms are awful and not clean, although the bedding was actually the cleanest part of the room No tea or coffee facilities 1 pillow and finding staff to get one is just a pointless exercise. Everything is done yourself on a computer with just one member of staff around. Tiny reception desk with a queue a mile long and one person The hotel is not...

"efficient, food available 24 hours a day"

"This is a super trendy hotel with a beautiful entryway, right off of Piccadilly Circus two escalators take you up into an immaculate reception styled like a chic nightclub with gorgeous gold stairs leading up to the bar. The problem? At the base of the escalators a sign indicates that for a step free entry you can walk through a nondescript door off to the side. Down several hallways and turns you find an elevator that will bypass the stairs. When accessibility is hidden behind doors that feel...

"Close to T5 pod shuttle which was very convenient."

"A mejorar: Poca variedad en el desayuno, cada día era lo mismo. Bueno: Habitaciones limpias y reformadas. Atencion por el personal buena. Posibilidad de dejar el equipaje en el hotel el día de llegada y de salida. "