"Everything was great overall, but the room wasn’t ready at check-in—even though I had completed the pre-check-in form. We booked a room with one bed and one sofa bed, but since it wasn’t prepared, we had to request the sofa bed to be set up along with the bedding. We ended up waiting at least 50 minutes to receive pillows and linens. Other than that, we were happy with our stay and would return or recommend it to others."

"For the price and rating of the hotel the rooms were a bit poor and dusty and poor quality coffee etc but such a convenient location "

"Hotel itself was clean…but the rooms were tiny. They don’t provide wash clothes to bathe with, I’m Not sure if that’s just a London thing or not. The room had no iron. Or space to put out belongings"

"Was a difficult building to navigate to my room. Some lifts were being refurbished and I had to demand a member of staff walk with me to find my room after I had spent 1/2 searching for it. Terribly designed building, the architects and those who approved their awful work should be prosecuted for their dismal work."

"Room dated. Carpet stained and towel when we arrived. We asked for carpet to be cleaned and staff never showed up. "

"Clean room with all essentials. Staff were wonderful - from front desk to dining staff. Welcoming, pleasant and happy to help with our requests. The breakfast was excellent. Great variety of hot foods. Overall I would highly recommend this hotel "

"Great time with lovely staff"

"パディントン駅にも近く、各部屋に小さいキッチン(流しとレンジ、冷蔵庫)があるので、スーパーで買った総菜を部屋で食べることもできます。設備も新しく、清掃もきれいです。コスパ的に素晴らしいと思います。"