"The staff were all very friendly, helpful, and professional. It was a convenient location close to restaurants and walking distance to Hyde Park and other attractions. The only negative, was long wait got the elevator as only one was working during our stay."

"This hotel is in a great location for Leicester Square and Central London, with Leicester Square Station a short walk away. The hotel was fine as somewhere to crash for two nights. However, the photos on the listing do not accurately represent this hotel at all. We were confused by the entranceway as we expected a reception. Upon arrival, we were two hours early. We asked if we could leave our bags and come back for check in later, we were told It was £15 per bag or we could pay £50 to check...

"staff really friendly but not professional - Forgot to give me an adaptor as plugs in room r only UK standard, tv screen not HD but analog (SD) BBC1 muted not fixable, no radio station not fixed properly, found Smooth Radio by chance on position 718 (out of approx 250 possibilités) !!! reception could not help as nobody knew how to help, bed sheets probably made of polyester (makes you sweat while sleeping) very uncomfortable and annoying, air conditioning started blowing cold in the middle...

"Nowhere is it mentioned there is no elevator. Had to carry suit"

"So the positives were the fantastic location and the helpful staff. The biggest negative was the size of the room. My room was not a single room (it is made to house two people) but was literally about 6 m2. It was tough to open a suitcase and walk to the bathroom. I cannot imagine 2 people staying in one room. It would be very tough as the bed only has an opening on one side of the four sides. You have to crawl over the other person to get to the postage stamp bathroom- and that is...