"It was a lot of confusion when I paid an extra 40 lbs to check in early but didn’t get too, so after arguing with them we did get in around 1130. Rooms are really small and so is the shower! I feel like we got put in a crappy room because we argued with them and ask to speak to the manager! The outside is beautiful and the restaurant inside Wes very good so no complaints other than the check in process!! I would stay again!!"

"Loved the modern finishing and the beautiful common areas. Would be nice to have a small desk and chair in the room and a shelf."

"The hotel was under renovation when we stayed for a 5 day vacation. That did not bother us as we were out during the schedule d work time, the location is excellent, walkable to Kensington Palace , many restaurants, Hyde Park and 2 underground stations. I would stay again"

"The rooftop bar is cool to watch the planes"

"Clean facilities, friendly and helpful staff"

"Good location for Heathrow Terminal 5 with option of local bus stop outside or access to the pods. Room is a bit dated, but was ok for quick stopover. Could easily hear other guests talking in corridor."

"A mejorar: Poca variedad en el desayuno, cada día era lo mismo. Bueno: Habitaciones limpias y reformadas. Atencion por el personal buena. Posibilidad de dejar el equipaje en el hotel el día de llegada y de salida. "

"Close to terminal but staff have us wrong information to get Hoppa the next day so had to pay for taxi!! However room was lovely, quiet and clean! Breakfast adequate"