"Hotel muy cómodo, con gran hall y muchos sofás para tomarte un tiempo con tus amigos o familia. Habitaciones muy prácticas, cómodas y grandes. Quizás me faltaría algo más de espacio para el desayuno buffet ya que, en las fechas en las que hemos ido, había muchas gente y todo el mundo se congregaba en un espacio muy concreto."

"I would say this hotel was okay overall, with both positives and negatives. The biggest positive was definitely the staff. Everyone we interacted with was extremely nice, friendly, helpful, and welcoming. The breakfast was also good, and we enjoyed the food during our stay. My main issues were more noticeable because I was traveling with my family and children. After being out sightseeing all day, it would have been nice to come back to the room and relax and watch TV, but the TV volume was...

"While the staff and common areas of the hotel were very nice, the rooms were somewhat small and the lighting controls were confusing and inadequate for our needs. We also had an issue with our air conditioning not working after being gone for a few hours and found out that it was somehow turned off from a central location while we were gone and we had to go to the front desk to get it turned back on. Location was very convenient for walking and getting to the underground. All in all, an...

"Clean with helpful staff"

"It might all have been a little better, if the Premier Inn at Putney Bridge, in which we had booked accommodation way back in January, had not subsequently been closed, just a short while before the dates we were expecting to stay. Adding insult to injury, I see that you yesterday charged the sum of $244.57 plus an international transfer fee of $8.56 to our Credit Card account — for accommodation which was of course never provided. For goodness’ sake, stop sending hopelessly inappropriate emails...