1/5 Horrible
paloma isabel
Viaje en familia
11 de oct de 2022
Aspectos negativos: Personal y servicio y servicios
STAY AWAY from this property if possible, UNPLEASANT experience. HORRIBLE and WORST experience at a hotel. The day we were leaving we had an early flight so we went down stairs and showed the lady at the reception where we needed to be (Gatwick airport) so she called us a taxi to the hotel and explained the driver our destination. The driver took us to where the lady told him and it was not the right airport so we ended up having to pay 500£ to the taxi AND missed our flights which had cost 180£. Not only the lost of money but also our day was lost getting another flight. Overall extremely dreadful situation and when we called the hotel to explained what happened they said it is not their responsibility because lady at the front desk was only doing us a favor. Asking for a taxi is too much to ask to the front desk staff? Incredible this is the stand of the hotel, we asked for the manager and no one ever took our calls. Truly desappointing for an alleged 4 star hotel. Never has this happened to us in any hotel. We are starting a legal claim for damages. It is unbelievable the amount of money hotel staff can cost you and hotel will not respond. If they cannot call for a taxi to the right direction do not even offer the service when asked. Careful If you stay here!
paloma isabel
Se alojó 3 noches en octubre de 2022