6/10
The good: the employees and service were both very good. The spa services were also very good.
The bad:
-you are always being upsold everywhere. Especially when trying to use services that are included in your package.
-The employees seem to be competing against each other for sales. One example - we paid for a Bali bed with our personal concierge. We weren’t given clear instructions on where to go and when we asked employees we were either passed off to another employee or told they couldn’t help us because we booked through the concierge. We ended up having to stand around for about a half hour until someone finally was willing/able to help us. My impression was this wasn’t the employees’ fault but a result of the system they had to operate within
-The restaurant hours and locations are not communicated well at all. The maps and hours listed on the app are confusing.
- everything on the Seaside Suites side closes between 5-6. After that you need to go to the Palms side for anything.
- Even though this is supposedly a gated community with security, there was still someone posted up at the beach trying to sell weed and coke
- The food we had was ok. Not horrible, not great. However, the coffee was atrocious in the restaurants and in the room. You could get Starbucks but it costs extra.
Overall - it was ok. We enjoyed our stay but I don’t see ourselves returning next time we want to visit an all-inclusive resort
Nicholas
Estada de 4 nits (juny 2025)
