4/10, Deficient
Jerry
13 de nov. de 2025
First of all I have stayed here twice before and others Barcelo resorts. Always had a great experience. This time I arrived went to Barcelo Colonial and was informed at the desk I had been moved to Barcelo Beach. I was never even sent a email or called. I was given a ride to Barcelo Beach. There I checked in and was given my room number and key but couldn’t check in till 3. I waited two hours got rained on went to the room at 3 and couldn’t get in. The household staff was friendly and tried to help by letting me in. The room was occupied. I went down to the desk and got a manager to help me get a room. She passed me off to someone else by this time I was not at all please. The lady was nice enough and upgraded me to premium without the premium room. The trip was unsatisfactory to say the least. Won’t stay here again. Think twice before you do.
Jerry
Estada de 6 nits (nov. 2025)





























