6/10, Acceptable
Ryan George
Viatge en parella
27 d’abr. de 2026
Què li ha agradat: Comoditats
Amenities
The amenities were fantastic, good food and great liquor selection. The wine selection leaves a lot to be desired. High cost liquors like johnny walker and patron are included but bottled of wine that cost $9 in the states are considered premium.
Butlers
For butlers we had Sergio and Ana. The butlers were amazing with facilitating dinner bookings, and amending dinner booking requests and were very attentive overall.
General Staff
We had several instances where the room was not restocked based off of requests or restocked with water at all. This was remedied quickly with the butler service however having to use the butler service so often for these kinds of things made it feel like a necessity to have a butler rather than a luxury and made it feel less like a vip access resort. Even though the butlers were able to get the items remedied it often took hotel staff a long time to complete the task compared to when we reached out to our butler.
Cleanliness
We did notice after a few days of staying there that we had something black dotting our shower. We originally thought this was just part of the porous shower stone however we later realized that it was able to be scratched off and might of actually been mold. I am sure this is a constant problem with the constant moisture and humidity however a thorough room cleaning and shower cleaning with bleach would most likely resolve this in between guests.
Property Condition
Not enough characters to continue 2/5 stars
Ryan George
Estada de 7 nits (abr. 2026)
