"The vibe is nice and staff is very nice and helpful."

"The room was not very clean, it was dusty, the carpet also "

"Perfect service"

"Staff was very professional and helpful "

"My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!"

"Personal en restaurant súper amables y eficientes "

"Exceptional service from the concierge and reception staff. Stayed at many 5 star hotels, the level of service is another level in this hotel. Super friendly, helpful and professional staff. A big thank you to Konstantin, Paula, Lucas and Azahara. You made our trip to Madrid very special and memorable. Stunning design and decor in the common areas and the room. Very clean also . Excellent food. We enjoyed our stay so much, that we extended it. "

"Great location "

"Todo Me gusto "

"Lovely clean and comfortable room. Staff were all excellent and very friendly. Great location for everything. Will stay here again when next in Madrid "

"Great Hotel, excellent service, tasty and huge selection of food. Atmosphere and vibe somehow connecting you with this place Thanks "

"This was our second visit to this hotel. We stay in one of The Level rooms and find this well worth the slightly extra cost. There are food/snacks and drinks, including beer and wine, available in The Level lounge free of charge from 1pm daily. The staff are friendly and very helpful. "