"Facilities need to be updated "

"Except for the free coffee bar and the nice staff, there's nothing special about this place."

"I did Not like this place!!!the internet signal was horrible i could not work on the computer or watch tv because internet was not working property they did not have mini fridge on the bedroom and the location there are nothing near by that you can do by walking like store mall etc etc I order a food that took forever couse they just had one person on the cafeteria I wont stay there again"

"We really enjoyed our stay at this hotel. The place was clean and smelled lovely at all times, which we truly appreciated. The staff were very kind and helpful throughout our stay. We also discovered only on the last day that the bus stop is very close to the hotel, which makes getting around really convenient. The airport shuttle service does not operate on Sundays. Highly recommended!"

"Clean Room | Excellent location"

"desayuno increible"

"Clean Room. Excellent staff . Excellent breakfast and very good ! price . "

"Nice size and clean room. Breakfast was delicious, staff very helpful. Located right behind the royal palace, great location to walk to main places."

"Muy bueno gracias "

"The staff here was excellent, everyone was helpful and friendly, on the morning of checkout they prearranged a taxi to pick me up to take me to the train station. They answered all my inane questions with so much patience, it being my first time in Madrid, I had a lot of them! The hotel itself is in a great location right in Puerta del sol, and only steps to plaza mayor. Highly recommend for first time visitors to Madrid!"

"The hotel was as expected for the price. Fair quality and clean. Staff in the breakfast area was very rude on multiple occasions. As a hotel guest and then paying $17 for the breakfast buffet, I felt very unwelcome and almost an inconvenience just for being there. Front desk staff was friendly. "

"Well-located, near the palacio. Staff was friendly and helpful! The (free) laundry room definitely came in handy during our Euro trip. Breakfast was good, too."