"Me encantó todo"

"We stayed at the Wyndham exactly one year before, and it was absolutely wonderful! However, this experience was not nearly as great. Apparently the resort was sold and taken over late of 2025. The hallways were not cleaned. There were Q-tips and food left on the hallway floors for several days at a time. Of the three floors, there was only one working ice machine for our entire week; it was located on the bottom floor (we did notify the staff). We did an all-inclusive and the alcohol available...

"Staff is always wonderful, food is great, everything is always sparkly clean. My only complaint is that there aren’t enough restroom closer to the pool areas and beach."

"Premium facility and very friendly, knowledgeable staff! Loved the experience, most specifically the pool with swim-up bar, water volleyball, music, and daily fun. Thoroughly enjoyed the cultural event celebrating The Day of the Dead. Loved the music, costumes, etc."

"2nd trip to this resort. Crowd varies at the party pool, both trips were great. Overall the property is beautiful. Been to other resorts as well also great service with slightly less stunning rooms. If I catch Valentin at the right price I will go there. If way more expensive other resorts are just as nice in my experience."

"Very nice property Staff are very nice, great customer service from all employees Food is amazing with many options"

"El personal muy atento, la ubicación del hotel muy buena!"

"This was my first time staying at Riu Palace Mexico. The resort was beautiful! I booked an elite swim out suite, which was amazing! Charcuterie and sparkling wine in room upon arrival. Fully stocked mini bar every day. Ala carte restaurants had unique and delicious food. The buffet had limitless options that would accommodate everyone. Staff were extremely welcoming I cannot give this resort enough praise. I look forward to my next visit."

"excelente"

"Fantastic large room with great balcony! Pool was spacious and got a tanning bed every morning. Quick 2 minute walk to the beach hotel. Staff was super friendly. Location was perfect just off the busy strip."

"No hangers Rusted faucets Filthy sink Stained counters Dirty elevator Moldy shower No toilet paper at check-in Only sheets on bed (no blanket) Noisy surrounding / loud music : next door Hotel needs MAJOR work / renovations Too bad ... but will NEVER stay there again. I do NOT recommend this place, UNLESS your DRUNK, or desperate, and need a 1-2 night stay. Save your money ..."

"We chose this resort for its beautiful grounds, animals, pools, and family-friendly amenities, but unfortunately the negatives outweighed the positives. Food: The lunch buffet was genuinely inedible. The selection was limited, cheese was melting in the open-air restaurant, flies were around the food, and many dishes were empty or unlabeled. The à la carte restaurants were better, but reservations were extremely difficult, with many fully booked within minutes of opening. Customer service: We...

"Walking distance to shops, restaurants and bars."

"Amazing staff, family friendly, good in house entertainment, beautiful beach."

"The hotel is clean and the service is excellent"