2/10, Horrible
emily f., USA
16 de març de 2026
TERRIBLE DOUBLE BOOKING EXPERIENCE. I booked this rental in December for my daughter & me after I bought concert tickets at RJ stadium. We received the booking confirmation immediately & also a confirmation on Wednesday prior to our Saturday stay. Check in was at 5:00 so we got there a few minutes early and texted the property manager for access information. The property manager responded at 5:20 stating: “we sincerely apologize…sorry for the inconvenience…appreciate your understanding”. They double booked us and we had nowhere to stay.We were left in a very stressful situation of trying to find a hotel in a city where everything was sold out due to the concert. The PM sent us two options they found - a hostel (!) & a sketchy hotel 30 minutes outside of the city. The only option we could find in town was a room at 1,270. With all the time lost, we ended up missing the openers & dinner together.The PM’s assistant said our booking was within a minute of another guest booking the property through another rental site. She assured us V*bo would reimburse us & cover additional fees for the inconvenience. Though the PM claims it's V*bo’s responsibility for not catching the double booking, this seems like something the PM should have been on top of as well.After 90 minutes on the phone with V*bo, they refused to cover any additional expenses. After disputing the matter, they reluctantly made it right. Very frustrating situation all around. We cannot recommend this property.
emily f.
Estada d’1 nit (març 2026)




















