Such a lovely property just needs some attention
Finding the property was easy and the check-in process with Gordon was pleasant enough and straightforward. The property was clean and tidy well stocked with utensils and cooking equipment, Things took a turn for the worst when we returned to property on the 2nd day to find it was absolutely stinking off cannabis that had come down through the floor vents from the owners living residence, now had it been just me and my wife staying I would maybe have been less annoyed but my 13yr daughter and 1yr old granddaughter stayed as well and I simply couldn't tolerate the smell contaminating the area of the property we had rented. My wife spent 2hrs looking for alternative accommodation for us to move to but I decided not to approach the owner that night as I was extremely annoyed and left it until the following day. I spoke to Gordon personally and asked if he could ensure the situation didn't happen again to which he blamed his roommate and assured us it wouldn't happen again during our stay. At the same meeting I advised the hot tub wasn't working and we couldn't use it. Again Gordon advised this had been reported before and he thought it had been fixed but sadly not so we couldn't enjoy the hot tub. The chat we had ended with Gordon advising us on things to do and what alternatives to the expensive tourist attractions. At no point did it get in the slightest bit confrontational, On the morning we got up to leave the property again it was stinking of Cannabis so we just packed up and left without staying for the morning. Just before we left my wife left a note for Gordon advising we had put all the towels in the wash and that we thought the washing machine was leaking as the times we used the washer it flooded the kitchen and that despite his assurance we could still smell the Cannabis. Unbelievably we latter receive an email from the owner calling me a liar and a lunatic!!!!!!! Here is the line from his email to me, ”lunatical father in law threatened my safety” We booked this property in Nov 2018 with nothing but glowing reviews and it wasn't until a few weeks before we travelled that I checked again and noticed other complaints about the smell of cannabis and the faulty hot tub, so despite other unhappy customers the owner still failed to address the issues. I will be raising a formal complaint with Homeaway that they allow this property to be rented to families with the reviews regarding drug use at the property.