4/10 Mediocre
Alessandra
Viaje en familia
18 de jul de 2024
Aspectos positivos: Limpieza
Aspectos negativos: Instalaciones y estado del alojamiento
I don’t like leaving bad reviews, as I have rental properties of my own, but the managing co for this property is terrible! We arrived, unit was clean but had a broken towel bar, broken blinds ,I sent an email to advise them of the issues. No response. Went to take showers, no hot water, (which was not fixed for 4 days) again no response. I emailed a few times prior to arrival and got immediate responses. I called the next day as there was no blow dryer, which was one of my previous questions and was told to buy one, they finally agreed to have one delivered. They also claimed they never received the 3 emails. ( odd they received every email before I arrived)Beach chairs were supposed to be in the unit, they were outside filthy, rusty and full of leaves. There is a dehumidifier that needs to be emptied 2-3 x a day ( no instructions) check in instructions given said to sweep sand… no broom, no dustpan.They offered to set up appointment for handyman. I was not eating my vacation time waiting, the towel bar, blinds, chairs, broom blow dryer are all things that should be on a checklist when previous tenant checks out. Last correspondence from them was a week ago saying” Our team is currently reviewing your concerns and we will reach out to you shortly with a comprehensive response and a resolution” I’m still waiting. I do have pictures and all correspondence saved.
Alessandra
Se alojó 4 noches en julio de 2024