Sofitel is third hotel I stayed at in Marrakech. I was at Amanjena and then Es Saadi before moving to Sofitel and let me just say that was where I felt the least welcome. The staff that attended to me when I checked in was unfriendly and seemed irritated when I asked her when my room would be ready because I needed to meet up with a friend.
The next morning, loud drilling noise woke me up, I couldn’t sleep and I couldn’t join my work call, other places would have informed guests that there’ll be loud noise so it doesn’t ruin my stay. On my last day, I told them at the reception that I was a solo traveler, it’s my last day in Marrakesh and I’d love to take some pictures before I left and would be grateful if someone could help. The man at the reception said he can’t help me, “as you can see we are working”, I asked another staff I saw in the lobby and he blatantly said no. Sofitel is the first place I didn’t feel any hospitality, it is important I state that every other place I went and other people were so kind, taxi drivers, staff in the other hotels I stayed. I only experienced a bad treatment at Sofitel. I do not want to believe they are racist there because they seemed friendly to other people but to me, they were cold. I do not recommend especially if you are black. I hope this review will spark some improvement but I definitely won’t be staying there on my next visit.
