"We checked in and the bags taken to the room. It was a hot day and when we got to the room it was very warm. We turned the aircon on to discover it wasn’t working. We reported it immediately and were offered complimentary drink in the bar while an engineer investigated. Unfortunately it wasn’t fixable, and the hotel was fully booked so they were unable to move us to another room. As compensation they offered a 50%, and provided a fan. Although appreciated, it still left us with an uncomfortable...

"The only reason I don’t stay here is when it is fully booked. Wonderful service and people."

"Starck style all the way! Small very nice relaxed and convenient. I’ll be back."

"Great hotel peaceful area clean but the room is small"

"Excellent location Great service Unbelievable attention to detail"

"This is one of the top five hotels I have ever stayed at!!! If you are going to London, this is the perfect hotel. The staff was so attentive, caring and kind. Our room was OUTSTANDING! We stayed in the River suite. The room came with every amenity you could imagine including a Sonos sound system, Christophe Robin toiletries, plush robes, a fireplace and the best sleep in our massive bed. Every single employee went above and beyond to attend to anything we needed. It’s perfectly located in...

"Professional and helpful staff. Very good buffet breakfast. I like that there is a washer/dryer combo in the room."

"Rooms were ok, not the best maintained. Definitely not a 5 start hotel. There was something under the chest of drawers that kept beeping all night, I figured the further away you move the electronics, the less it beeps - so probably poor electrical wiring or something of the sort. There is also a heated floor that you can’t turn off, which is also laid underneath the shower - so you have to tip toe in the shower in order to not burn your feet. Generally the standard of the hotel does not...