Sercotel Hotels en Recoletos

"Todo espectacular 10/10 "

"No existe mejor lugar que este para familias de 5 o más personas. Es impresionante "

"Cuando ingresamos en la habitación el frasco de gel de ducha y gel de manosnestaba vacío. La climatizacion no funcionaba porque era centralizada y la tenian apagada porque " hacia frío fuera" pero dentro de la habitación hacía un calor horrible. La solucion que nosmdieron fué " dormir con la ventana abierta". Luego en la noche mandamosninas medicinas con para que las dejaran en la recepcion a nuestro nombre y nosotros recogerlas a la mañana siguiente antes de abordar nuestro taXi para ir al aeropuerto . Cuando preguntamos por las medicinas nadie sabía nada y nos decian y juraban que no les habian entregado nada . Tuvimos que pedir el taxi sin tener las medicinas porque perderíamos el vuelo....luego llegando al aeropuerto ya en el taxi nos llaman del hotel para decirnos que encontraron las medicinas que unos momentos antes "juraban quenno tenían". Un desastre total, mala gestion de la recepción, horrible. En el desayuno las frutas no estaban frescas."

"Excelentísimo hotel, muy céntrico, limpio y una atención esmerada por parte de todo el personal "

"I definitely recommend the rooms that have a view to La Gran Via. Even though you can hear all the noises of a big city, (such as when you stay at a hotel in New York, in the center of the city) in my case the view of the life in Madrid is priceless. There are 3 bathrooms per floor, they were always very clean and well maintained. There are no amenities except for body gel and shampoo. The shower has hot water, I tried to make sure to use the shower at non-peak times. The bed is comfortable enough (again, balancing the good location over a little bit less comfort) but it was good enough for a 4 night stay. The room specifically 401 had a good space and a great view. The street noises did not bother me, because I knew I was going to be in the middle of the city, it is actually in the middle of La Gran Via; but if you are someone who has light sleep, you might want to consider rooms in the back. There are several kitchenettes on every floor, almost one kitchenette outside every room. The staff was very friendly. They don’t change the bed or the towels unless you ask for it. I enjoyed my stay mainly because of the location of this place, and the size of the room, which for Europe is very well appreciated. I would recommend it if you are not bothered by the city noises and can manage to have a bathroom outside your room."

"Toallas en mejores condiciones"

"Es un 10 de 10 "

"Siempre garantia"

"Excelente hotel, el desayuno increíble, muy rico y la comida también, el bar era muy agradable "