"Since the moment my bestfriend and I arrived we were treated like royalty. It was the most special we have ever felt in any resort we have ever been to. It was my bestfriends bachelorette and they were kind enough to bring us champagne and put a sign on our door. It was so sweet and thoughtful. The staff was incredible!!! 10/10 they were always ready and willing to help us no matter what. VIP Service was amazing. Some of the staff that stood out to us were Julio Rodriguez, Greta, and Jose....

"I've stayed at different resorts all over the Cancun area. If you're wanting a resort for attention to detail and personal service and excellence, this is your resort. Each building has its own personal concierge waiting to help you with anything that you need. Check in was effortless. Entertainment was unique and fun. Food was outstanding. What particularly stood out to me with the food, especially at buffet's, was that during outdoor events everything was covered. Restaurant dining was...

"A Perfect, Serene Escape: A Review of Conrad Tulum Riviera Maya If you are looking for a true sanctuary to disconnect, unwind, and completely reset, the Conrad Tulum Riviera Maya is an absolute dream. From the moment we arrived, the entire resort exuded an incredible sense of calm and privacy. Even though it's a world-class property, it beautifully avoids that crowded, chaotic mega-resort feel. In fact, it often felt like we had the entire place to ourselves—a rare and luxurious experience that...

"The resort is huge and plenty of dining and bar options. Booking with Expedia got us an upgrade to a beautiful beach front room. The pools were huge and they had plenty of seating available. The food was great for an all inclusive. The only problem was the Sargassum made the beach completely unusable, and it did smell pretty bad. If you are not wanting to use the beach, or you can get lucky and find a time when they can clear the sargassum, this resort is absolutely worth the money."

"Todo el personal en el hotel es muy amable y están atentos a lo que puedas necesitar para ayudarte de inmediato. Las instalaciones están muy bien y los restaurantes de especialidad son buenísimos. El gimnasio está muy bien equipado. La ubicación también es muy buena para ir a Playa del Carmen o Tulum y parques de Xcaret. En resumen, un excelente hotel."

"My wife and I just got back from a 5 day 4 night stay and we had an amazing time. The property is wonderful and the staff is amazing. All of the staff is super friendly and really make you feel at home. We had breakfast at The Park every morning and our waiter Melchor was amazing and took care of us every morning. The bartenders at Aura swim up bar are incredible and work so hard. We will definitely be back and will recommend this stay to all our friends and family."

"Our stay at Shibari Hotel Tulum was nothing short of unforgettable. From the moment we arrived until the day we checked out, every single moment exceeded our expectations. The entire staff was absolutely incredible—warm, attentive, professional, and always willing to go the extra mile to make our vacation truly special. Their genuine hospitality made us feel welcomed and cared for throughout our stay. We want to thank each and every member of the Shibari team for creating such amazing memories...