"We had a great stay at Grand Palladium Kantenah overall and really enjoyed our vacation. The resort is beautiful, the grounds are well maintained, and the staff were friendly and welcoming. The food, pools, and beach all contributed to a wonderful experience. The main area that needs improvement is the butler service. While the butlers were courteous, I often had to ask multiple times for the same requests before they were completed. Response times were also inconsistent, and there were...

"Every single interaction with staff was a great experience! Having other resort access was also a huge plus. Spent most days at the infinity pool where we always had great service & great view. The spa was another great spot- sports complex, massages, health bar, gym, lazy river, and health circuit which includes dry and wet saunas, cold plunge, hot tubs etc. I wish the food was a little better it was a hit or miss but what you expect at resorts. Also, I wish the beach and ocean were...

"⭐⭐⭐⭐⭐ Exceptional Service, Amazing Food, and a Beautiful Resort Our stay at Secrets Akumal Riviera Maya was absolutely wonderful. The resort is beautiful, well maintained, and offers a relaxing atmosphere from the moment you arrive. What truly made our vacation special was the incredible staff. A special thank you to Belem from housekeeping for keeping our room immaculate and making us feel at home throughout our stay. Mario at the bar provided outstanding service and always greeted us with a...

"Beautiful place."

"I stayed at Unico with a large group of family members. There were 14 of us total. We all had an amazing time an Unico. Firstly, we were assigned a host named Luis and he was awesome! He checked in with me every morning to see if I needed anything and to make reservations at any of the restaurants. We chatted through WhatsApp messenger which made everything easy. He also booked massages for us and hair appointments. The staff at the pool were also great! Shot out to Alberto, Antonio, and...

"I stayed in this hotel for 7 days. The room and setting were good and the customer service was excellent, they always answered my questions and helped me when I needed it, room service always answered right away and the food was in my room in minutes. They assisted with every question about recommendations and hotel amenities. There’s a couple things that I would like to highlight, a hold of $150 for each day of your stay is made on your card which was not disclosed anywhere before we...

"From the moment we arrived until the day we left, we were truly amazed by the level of care, hospitality, and professionalism shown throughout the stay. Every restaurant experience was exceptional. The service staff everywhere we went made us feel welcomed, valued, and genuinely cared for. You can tell that the employees take great pride in what they do, and it absolutely elevated our entire trip. Every dinner felt special, every interaction felt warm, and the consistency across the resort was...