"It was all fine other than the people booking our suppers and travel from to the airport. We showed up for suppers and werent booked even tho we did all the booking the first day. Then our van didnt show up for us at all on the last day."

"This property had exceptional service and well managed. The food was top notch. My issue comes to the very poorly managed property for beach area. The service at beach was great as usual for secrets brand but the beach area was run down and falling apart. Obviously a very old facility that has been advertised as only several years old. As well as the issue of most of the eating options closed on main resort and no food area open besides the bar and a small hamburger grill table set up to which...

"My husband and I were very happy with the service they provided for us. We also loved their food."

"Fue una experiencia maravillosa, pero sin duda lo que realmente hizo la diferencia fue la atención excepcional que recibimos por parte de todo el personal, específicamente de dos personas extraordinarias: ALI, nuestra concierge, y ALEX, nuestro mayordomo. Queremos expresar nuestro más sincero agradecimiento a ambos, porque desde el primer momento nos hicieron sentir bienvenidos, atendidos y, sobre todo, especiales. Durante nuestra estancia surgieron diferentes situaciones en las que...

"Our concierge Alfred was so helpful to us he helped us plan our dinners and helped us book a tour. Our waiter Dagoberto was the sweetest! He always greeted us with a smile every time we went for breakfast. Also Grean, Nairobi, Vicente, and Itzel the concierge team were amazing, they were the sweatiest treated us like family. They helped us with our reservations and were always so happy to greet us and help us. Also at the spa Carla gave us an a lovely experience with our hydrotherapy session!...

"Breakfast was so good ❤️"

"Great stay and great hotel staff."

"The food was excellent and staff was always friendly and helpful. The temperature in our room was never controlable via the thermostat. Alway too cool. We just opened the door to the balcony. My wife and I were there to celebrate her birthday. The birthday was mentioned as the reason for our stay to several staff members during our checkin. After checkin, my wife's birthday was never mentioned or acknowledged. This was our second stay at Unico 20.87. This trip the grounds and facilities are...