"I did not get an uprade even if i wanted to pay for it and i knew for a fact that the hotel is not full amenities are poor one super small bottle of body lotion for a 4 day stay the pool and beach service staff is scant and the service is terrible the buffet breakfast is very limited and a lot of money for what is offered"

"Staff are fantastic, it a great place to stay"

"We stayed here over the weekend, and I honestly couldn’t have been more disappointed. From the moment we arrived, the front desk staff were inattentive and unfriendly. We reserved two rooms with 2 beds per room 4 months ago to have arrived and told that they no longer had enough rooms with 2 beds so had to bring us a spare mattress to use as a secondary bed . I was also blind sided with an additional beach cleaning tax once we started the check in. The hotel it self needs to be remodeled brought...

"The rooms were clean and the property is nice. The staff was not helpful at all and didn’t seem to know what they are doing. The food was not that good and all the restaurants required reservations and it was hard to get into any of them. The reservation system they have does not work. We spent 6 nights and 3 out of 6 nights we had to go to the buffet because we were told that we did not have a reservation although the concierge had told us the reservation was made. The shuttles to the airport...

"Bien en general"

"Muy buena comida y excelente servicio "

"Staff was rude, food was horrible "

"We had a Junior Suite Double Beachfront with a king bed and full bed. We really liked being able to walk out directly to the beach. The room was spacious enough for a family of 4. We only tried the italian restaurant and were not impressed, but we enjoyed the buffet restaurant (especially for breakfast!). They had vegetarian options every day, though I think they could have offered a couple more options. "