8/10
Gorgeous entrance & reception areas! We were greeted warmly and were in our room quickly even though we arrived an hour before check-in time. We were surprised to find delicious macarons & a bottle of champagne awaiting. The room was nice. Everything was very clean and fresh. Beds were comfy. Service throughout the week was exceptional in every area of the property. The pool area was kept immaculately clean. They kept things fun with games & activities. The Brown Bag (coffee shop) was very nice. We’d stop and get a latte on the way to Azul for breakfast most mornings. They also had self serve ice cream - yum! We purchased an excursion to Isla Mujeres at a good price and throughly enjoyed the experience! Dinner at Hakka (Asian) was quite tasty! We loved the salad bar at Almar. The poolside buffet was pretty good and convenient. Breakfast at Azul was nice, offering eggs cooked up fresh while you wait. Spa was fantastic!
Things that need attention: food quality is far beneath the rest of the experience. It seems many things were prepared in advance and kept warm, resulting in dried out food, particularly meats. In Azul (buffet), there were theme nights, but the content was mostly the same. We chose things cooked fresh at the grill when possible. Almar (Mediterranean) had dried out sea bass, and rubbery pasta- heartbreaking!! The desserts were bland everywhere, mostly gelatinous and odd.
Walls were thin—it was noisy.
Overall, good for the price, would possibly return.
Tanya
Estada de 7 nits (juny 2025)
