2/10 Horrible
Geraldo C.
3 de ene de 2024
Terrible experience! Photos totally different from reality
As we entered the apartment, we realized the photographs in the VRBO site had no resemblance to the current state of the apartment. The level of maintenance is regrettable. Numerous furniture items broken or in very poor condition, e.g. wardrobe drawers missing, doors that do not close, tiles on the floor and door handles missing etc.
Before entering we had to make the entire payment in a different address without the chance to see the apartment.
We immediately contacted My Space Barcelona, owners of the property, by phone and e-mail, describing all the problems, and sending photos. My Space said they were sorry for the bad experience, that they would send a maintenance worker and that no reimbursement would be possible. The worker did come, fixed a few minor issues, but the apartment remained as depressing as when we entered it.
We would advise VRBO to further check the property versus the photographs shown in its website. That would prevent future clients to experience such a bad situation.
Geraldo C.
Se alojó 5 noches en diciembre de 2023




















