"The staff blew me away. I did not expect to be so spoiled and cared for as I was. They emailed me before my trip and asked if I was celebrating anything special and I said yes, my 30th wedding anniversary. We saved for years to be able to take the kind of trip we wanted, and the time was here. At first, they gave me a lovely bottle of red and a dessert concoction that was more like an art piece. I thought this was a nice gift."

"Unfortunately, we were very disappointed with the housekeeping and hygiene standards during our stay. For the first two days, our room was not cleaned at all. Basic amenities such as shampoo, conditioner, body lotion, cotton buds, and cotton pads were completely missing. We were three guests, but only two cups and two glasses were provided. Despite reporting for two days that they had not been replaced, the situation was not properly resolved. What shocked us most was that a housekeeping staff...

"The staff were beyond helpful and cordial. The room was beautiful. A true 5 star hotel experience."

"Great Hotel"

"Nice hotel but service wasn’t great. Had to pay to enter 2 of the 3 pools. The “free” pool was overcrowded. Staff seemed confused on several occasions and sometimes appeared a bit rude. The more was no bellman upon arrival. Tried to overcharge me on several occasions."

"Great place to stay. Central location and very clean."

"Friendly staff, super clean"

"Pool was nice. The fragrance in the lobby and rooms was so overpowering and offensive. We were woken up on a Tuesday morning at 8am by a loud aerobics class on their deck. It went on for 2 hours. Room was small and not accommodating. Ie. no towel hook and glass window in shower. So you have zero privacy when showering. They added and cheap see through curtain as an afterthought to help with privacy."

"I had an issue with the first assigned room with noise (which was not the fault of the hotel). Evelina took care of the situation the next day and assigned me to a room with zero noise. She was very professional and caring as was her staff (Alberto)"