"We were really looking forward to staying here to celebrate our anniversary as a family, but unfortunately the experience fell well short of expectations. On arrival, we found the pool closed for the off-season, despite this being a non-negotiable when choosing our hotel. We would certainly have booked elsewhere if we had realised. Our 15-year-old son was unable to use the spa due to its 18+ age restriction. For information to others, the spa incurs an extra charge and requires advance...

"The STAFF( Guillerme and housekeeping) was incredibly helpful and accommodating when we had an exhaust/ smoke odor in the room, they changed our room, sent a very kind note with a fruit basket and called back to check on us- Great communication, but the odor still persisted during our 4 days stay. There is construction close by and could hear banging etc early am. The rooftop bar was beautiful and the staff there was great! Great location could walk or get to public transportation within a few...

"Great location & lovely staff. We enjoyed the rooftop terrace."

"Definitely not a 5 star hotel"

"Es un buen hotel en donde siento que se usa mucho por gente que parte en los cruceros al día siguiente o de regreso."