"Llegamos y Jairo, el joven del mostrador por poco ni habla. El cuarto asignado era fatal. Además de muy pequeño, está desnivelado. Muy incómodo. Cuando bajamos a recepción, Jairo ya había terminado su turno y nos atendió Helena. Nos ganamos la lotería. Chica súper simpática y empática con nuestro reclamo. Nos prometió cambiar de habitación y la que nos dieron estaba fantástica. Helena sabe lo que quiere decir servicio al cliente y siempre nos brindó apoyo. Nos despedimos de ella dejándole saber...

"Keep it up 😀. Everything as described. I can to recommend. "

"Great"

"Conveniently located near the highway and a gas station. Easy access to airport about 10-15 minutes away. San Sebastián is about 25 min by car. Great for families - large rooms. Convent restaurant on premise with good dinning options. "

"Nice hotel with an excellent breakfast (extra). The beds was a bit hard for me. "

"very friendly and helpful staff. Only thing was the room was very small. "

"フロントの方も親切で、お部屋もすごくキレイで眺めが最高でした！！"

"Hotel SANSEbay was one of my top favorite parts of the trip in Donostia-San Sebastian. The location was extremely convenient right between the old town downtown area and Urgull mountain for pleasant hiking. It's also only about 10-min walk to the beach entrance. All the staffs were very friendly and informative! Especially, upon check-in, I got a list of the popular pintxo bars and restaurants including their best selling dishes - which was super helpful! Hotel SANSEbay made an outstanding...