The apartment and the complex were superb and over all we enjoyed our stay. The first day however was horrendous. We arrived early, at 1300hrs, and expected to see the cleaner and arrange to leave our bags, be given a key and go and do some shopping, while they finished the cleaning.. We had been travelling for over 13 hours and were totally exhausted, You can imagine our dismay when we were told that the electricity had been switched off, because the owner had not paid his bill. The roller shutter doors on both patio windows were closed so the apartment was in total darkness, so that the cleaner could not do her cleaning. We were advised not to buy any food , as the fridge was off and that we would probably not be able to stay in the flat,
We walked to the supermarket and bought candles and a lighter so we could at least stay in the flat that night ( as we were desperately in need of sleep), and thought we would have to find a hotel for the rest of our stay.
When we returned to El Nautico we were met by Barry, the Chairman of the complex committee, who told us he was putting the electricity on for the rest of stay, as he thought it was unfair to punish innocent people, You can imagine our relief.
The cleaner did come back the next day a complete her cleaning
George the owner was supposed to contact us with an alternative plan but did not contact us throughout the whole of our stay.
We did have a lovely holiday despite everything that happened, however there was a general lack of information in the flat. The TV didn't work as per the write up, despite following the brief instructions. We could not use the safe ( no instructions). Same applies to the washing machine.
Ourselves and the cleaner could not double lock the door, we could only shut it on the latch. The DVD player was not connected and there were no DVDs anyway.
It is such a shame as this is probably the nicest apartment we have ever stayed in, and we have stayed in 18 in the last 12 years.
My advice to anyone booking this apartment is to contact the owner and discuss potential problems before finalising your booking
