Le Grand Casino de La Mamounia

La piscina superior el agua era completamente turbia. Los desayunos los peores que he probado en todo marruecos, los vasos sucios, el café absolutamente inbebible (todos los días igual de malo, y el zumo de bote), el primer día llegamos pronto así que pedimos desayunar ahí, 14€ por persona por un zumo de bote, un cafe inbebible y 4 pastas. La piscina del medio la mejor, aunque da a un patio interior por lo que te ve todo aquel que quiera. El SPA carísimo. No lo recomiendo, hay muchos más Riads con mejor atención al cliente y con desayunos mil veces mejores.

BEWARE OF FRAUD AND UNPROFESSIONALISM BY THE STAFF. Ahead of our arrival, I was contacted by a staff member who asked me to buy him alcohol. This felt highly unprofessional and made me feel very uncomfortable. I contacted the riad ahead of time and asked them to arrange for a taxi drive to the riad. We were driven to the riad and paid the full cost 220 DH to the driver upon arrival. The staff member at the riad witnessed this payment as he spoke to the taxi driver and also was helping us with our bags. Upon checkout, the same guy at the reception demanded we pay double local tax and again for the taxi. He claimed the taxi driver took the full payment as a tip and that it was our fault for paying the driver, (despite having witnessed this at the time he said nothing) and then demanded that we paid again. For reference, a tip of 220DH is something you would notice and ask about. The normal cost of a taxi fare is 15-50DH. None of them had said anything about us paying the riad and not the driver beforehand. Once again, he even WITNESSED the payment. If this were a proper establishment they would have settled this with this with the driver and not us. That is, if it weren’t a thought out, two-part, scam. We were forced to pay again or we would have missed our flight, we also felt unsafe in the situation. The room was right by the lounge and pool. People stayed there until long in the night and early in the morning. It disturbed our sleep and experience further.

Nosotras fuimos 3 chicas y, desde el primer momento, nos trataron súper bien: siempre educados y amables. Nuestra estancia fue increíble. El desayuno es incomparable, ¡acabas llenísima! Las habitaciones las dejan preciosas, con detalles como rosas; las toallas impecables y todo muy limpio, incluso los baños exteriores. También contratamos el transporte al aeropuerto porque salíamos muy temprano, y fueron totalmente puntuales. Llegamos con total tranquilidad. Sin duda, volveremos a este riad. Como punto a destacar, la ubicación es genial, en pleno centro. Lo único es que al principio cuesta un poco encontrarlo porque está en un callejón, y eso nos dio algo de respeto, pero está rodeado de casas familiares y, sinceramente, nos encantó!!