Illa Ellis

Hotel exceeded my expectations for the weekend. Came down for the Jayz concert and even though crowded the staff was pleasant accommodating and kept the room clean. I would stay here again if I needed to.

We had a wonderful stay at the Riu Times Square! The staff were incredibly friendly, welcoming, and always happy to help. Our room was clean, comfortable, and exactly what we needed for our trip to NYC. The breakfast experience deserves special recognition. It was exceptionally well organized from start to finish. The check-in process, moving through the line downstairs, being escorted upstairs, seated promptly, the buffet selection, and the quick clearing and resetting of tables all ran seamlessly. Even with the number of guests, everything was efficient and stress-free. What truly made our stay memorable were the thoughtful personal touches. Without us requesting anything, the breakfast staff surprised me by singing Happy Birthday, which was such a special moment. Later that day, the hotel also sent chocolates to our room with birthday wishes. These unexpected gestures made me feel genuinely celebrated and showed that the team goes above and beyond to create a memorable guest experience. Thank you to everyone at the Riu Times Square for making my birthday trip so special. We would happily stay here again and highly recommend this hotel to anyone visiting New York City!

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