"Best hotel in Bilbao!"

"Die Dame an der Rezeption hat mir eine wunderbare Walking-Tour in Bilbao auf einer Stadtkarte eingezeichnet. Das hätte ich bei keiner geführten Gruppe besser bekommen. Und ich konnte anhalten wo ich wollte. Sie war auch sehr herzlich. Das Dinner war wunderbar. Die Bedienung auch sehr sehr freundlich. Location am Hafen sehr schön"

"I unknowingly booked a room that was unrefundable. They did not allow me to reschedule my booking & I lost over $500. Be very careful when you make your reservation."

"The hotel is just OKAY! Staff were helpful and attentive but the property could use a ton of TLC… the room felt used and abused. The rooftop has a nice view but don’t dine in the restaurant. The food was mediocre at best. We stayed hungry and had to order room service."

"Actually the hotel notified in advance that they were having problems so had moved us to Hotel Ercilla, a sister property but more upscale. I recommend it. "