"Very nice comfortable, clean and quiet hotel for 8 days. Super nice staff. Good and varied breakfast. Gym basic but sufficient Close to some restaurants by foot and supermarket for groceries and we used the local colectivios to get back and forth to downtown for 10 pesos each. Super convenient (just make sure it says BOTH 30/30 and sorianna on it - we learned the hard way lol) You are not close to a beach but the upstairs pool deck was lovely and not busy at all. It is next to a major road. You...

"Needs some renovation "

"We loved our stay! The linens towels and amenities were top quality everything was very clean and well designed the underground parking takes away all of the issues with parking around the city. Our only issues were the hot tub wasn’t hot and the apartment suite needed more dishes. The staff was lovely and helpful. We would definitely stay again. "

"We had a great vacation during Christmas 2025 at Viva Maya. Large buffet with lots of different options, and when the buffet was closed they have a kitchen by the pool. Make sure to make reservations for the A La Carte restaurants right when you arrive for the rest of your stay, you will not get in same day or even 1 day before. The mexican restaurant and staff there were so much fun. The staff that stood out for us were Jose Luis at Cafe Maya, which has the best coffee, frappes, and...

"Everything was good. Staf was the best "

"Everything and staff very friendly and helpful "

"Un garrafón de agua por piso para poder rellenar botellas de agua y un frigobar en la habitación estarían perfecto para mantener a temperatura bajas las bebidas que uno compra "

"Esta estadía no estuvo tan buena como la anterior."