6/10, Acceptable
victoria n.
22 d’ag. de 2025
The villa is stunning—exactly as described, with beautiful rooms, a great location, and a perfect setup for families or groups of friends. We enjoyed the setting and the property itself very much.However, the service was disappointing. Christina, the housekeeper, was not welcoming and often made us feel like we were inconveniencing her. Sheets and towels were never changed during our week-long stay, and when we asked for fresh pool towels after several days, she seemed annoyed. The washing machine didn’t work, and when we asked for help, our clothes were taken elsewhere and returned ruined with bleach stains—without an apology. The kitchen was also never cleaned, and by the end of our stay, the oven was left dirty.We also chose this villa for its privacy, but multiple unannounced visitors (owners, technicians, even strangers) appeared on the property, sometimes while we were eating or swimming. Mosquitos were a serious issue despite precautions, and the internet, while present, was very slow.Overall, while the villa itself is beautiful, the lack of proper housekeeping, maintenance, and privacy makes it hard to justify the 11,500 per week price.
victoria n.
Estada de 7 nits (ag. 2025)