"Excelente hotel, ubicación, calidad instalaciones y alimentos, servicio del personal entre otros. Volveré siempre que pase por Madrid. "

"Habitación excelente , Servicio concierge de primera "

"Excellent hotel Staff made my birthday special They had written birthday wishes on My room mirror and upgraded my room - I can’t wait to go back again - fabulous!"

"Todo excelente"

"The hotel staff is very polite and attentive. I experienced some housekeeping issues during the first few days, but they were promptly resolved. The spa closes a bit too early, and unfortunately there is limited availability with the massage therapists."

"We loved our almost week-long stay at Palacio de Tepa. Our room (Jr Suite) was roomy, clean, and although a bit far, otherwise perfect. The bed was very comfortable. The location is wonderful: central and in a charming section of the Literary Quarter. We moved from a 2-floor suite to a single-floor suite. The stairs were steep and not great for older people who visit the toilet in the middle of the night. We would stay there again in a heartbeat!"

" La atención y servicio del personal excelente! Instalaciones muy bonitas y cómodas, el spa es maravilloso y los tratamientos deliciosos. El desayuno muy rico y variado. Ubicación inmejorable. Me encantó! "

"Good service @ concierge."

"Beautiful hotel "

"La ubicación parecería que está lejos pero está muy bien ubicada, además de que estas caminando a nada de la Gran Vía, hay rutas de camión que saliendo del hotel te llevan a otras zonas turísticas. La habitaciones no son muy grandes lo que en nuestro caso al ser 3 personas fue un poco complejo acomodarnos"

"Excelente atención del personal, y muy buena ubicación "

"The most significant issue was the bed. It was extremely uncomfortable, and the bedding and linen felt very low quality for a hotel claiming five-star standards. The bathroom also had maintenance problems. The shower was leaking, and overall the room did not feel particularly comfortable. Room service was also problematic. The staff taking orders did not appear to speak English sufficiently to handle basic requests. When we ordered food, we had to repeatedly explain that I have a dairy...