"I had to talk to the manager for the van not giving us a ride to the swimming pool. They said they would pick us up in 10 minutes but no one showed up. The manager was nice to give us some perks. But the staff needs more training. The breakfast was really good"

"The hotel was good, clean, staff friendly and very helpful. Breakfast was very good and rooms were sound proof and with good air conditioning. Pool were clean but small. At times they felt a bit crowded but most of the time were good in June. I imagine that July and August they would be crowder. Amenities like the Club for VIP were expensive €15 per drink! the same as the spa services. The restaurant Suena Chibo served us the worst rump stakes we ever ate at €26 per piece. Do not recommend...

"Wunderschöne Hotelanlage, kostenlose Parkplätze in der Nähe, geräumige und moderne Zimmer, sehr nettes Personal"

"Las vistas de la habitación eran geniales, el personal muy amable y la comida del buffet variada y rica. ¡Sobre todo las tortitas!"

"It’s a large hotel, yet it still feels cozy and welcoming. The spacious facilities were excellent, and the property is within walking distance of the shopping area, great restaurants, and the botanical garden. The staff were truly outstanding and made the stay even better."

"they should provide bottle water to its customers ."

"We booked a river villa and it was an absolutely incredible space - so serene and relaxing, with beautiful stylish furniture, nice amenities and lighting. All the staff were absolutely incredible to us - kind, positive, helpful. It was one of the best five star hotels I’ve ever stayed at."