Viatges a Xpu-Ha

Pas accueillants , ni serviable

Hotel Mousai is a wonderful property. The staff took care of us from the moment we checked in to check out. Our room was absolutely stunning. We spent alot of time at the rooftop infinity pool. The view is fantastic. The main restaurant on the property Noi was very enjoyable. My only complaint was the time share sales pitch after check in but after that is over the experience at hotel Mousai is amazing.

The resort was very nice and the employees were very friendly and helpful. My biggest complaint was a lack of communication when checking in. We were told to see a man to make reservations for lunch and dinner for that day and to see the concierge the following day to set up the rest. Since we also set up excursions for the following three days, I was not able to see the conserve until the third day. That was when we got a paper to see when all the different food choices were open. I would have liked this information at check in and also what their menus were. A paper map would be nice since our Internet only worked in our room and the main building. The beach was full of sargassum, which I understand is seasonal, but would have been nice to know. The restaurants were really nice and there were many which to choose. The rooms were nice and clean.

Staff was friendly, facilities definitely need updating, it would have been great if our room was cleaned everyday but it’s seemed like housekeeping staff did not have the time everyday, 3 days out of our stay housekeeping missed our room.

The room was nice and cold. The property was well maintained. The food was ok.