Lletres de Tulum

This was by far the worst all-inclusive experience I have ever had. The hotel had only one specialty restaurant, and we were never able to dine there because reservations could only be made through a mobile app that did not work properly. I reported this directly to managers Edgar and Eliseo, but neither resolved the issue. The food was terrible, with very little variety and poor quality. The only exception was the breakfast omelet station, where both the food and the cook’s service were excellent. The drink service was equally disappointing. Alcohol was not available until 11 a.m., the beer at the pool was served warm, and one day they even ran out of whiskey. At the lobby bar, drinks and even coffee were routinely served in disposable cups unless we repeatedly asked for a proper glass or cup. On our final day, the hotel accommodated passengers from a canceled/delayed flight, overcrowding the only available buffet. There were long lines, no available seating, and food quickly ran out. This was an unacceptable all-inclusive experience. Expedia should reconsider offering this property, and I believe a refund or compensation is appropriate given the poor quality and service we received.

Estaba bonito y limpio todo el personal muy atento, las habitaciones son un poco antiguas la mía tenía algo de humedad en las paredes y goteaba mucho el ducto del aire acondicionado, siempre tuvimos el piso mojado, fuera de eso todo estuvo bien, la comida y los restaurantes deliciosos muy variados personal muy profesional, respetuoso y un trato muy elegante, fue muy bueno el viaje en general

Servicio de excelencia.