"It took over an hour to check-in. We just stood in a long queue that barely moved since those at the reception took their sweet time working through checking everyone in. We booked a queen room, got a full bed instead, and the room was so tiny we could barely move without bumping into each other and the furniture."

"Love this hotel clean and excellent location"

"Great location, beautiful furnishings, however the and function not really there. The room was not stocked with water or mini bar. And the room itself seemed to be missing an eating table and chair. The staff was awesome - food from room service 10/10 ! But we think they are upgrading the hardware? And the 2nd floor men’s bathroom needed some structural attention. We loved the last minute stay for the price, after our flight back to LA was cancelled."

"As we arrived to the hotel, we were not offer help with our luggage. As we walk inside the receptionist did not welcome us. All she said was “next” , she could’ve at least say “how may I help you” Right away I knew we had made a mistake by booking here. We then were directed to a section of where we. A leave our luggage. The young guy there did not even acknowledge us we had to say say hello to him and ask if this is where we supposed to leave our luggage. Horrible!!!! Once we got to our room...

"I visit NYC often and I have explored many hotels from midtown to the upper west side and this is my favorite hotel. The staff is friendly and efficient, the rooms user friendly and aesthetically pleasing and the location is excellent."

"We really like the hitel being in a great location. It was easy to get around since we had a few subways close by. When we check in we were greeted by Erick and he was very helpful and gave us some recommendations of places to eat. Only downside of our stay was on the last night there when we return to the hotel we notice a small fridge has been place in our room while we had the do not disturb sign, things were not taken from our room but did not like that the staff enter the room without our...