"I recently stayed at this four-star hotel and was very disappointed. The cleanliness was below the standard you would expect, with the room not properly cleaned and areas that clearly needed more attention from housekeeping. For a hotel in this category, it was unacceptable. There were also very few amenities available, which made the stay feel poor value for money. On top of that, parking was extremely expensive and felt like an unnecessary extra charge. Breakfast was another letdown. The...

"My favorite hotel in London. I always stay here when I’m in London. Love the area and proximity to everything one wishes to visit. I highly recommend it."

"Gutes Hotel mit super Anbindung ins Stadtzentrum. Frühstück optimal. Aufzüge haben nicht immer optimal funktioniert. Immer mit Wartezeit verbunden. Einige waren ständig außer Betrieb. Personal sehr freundlich. Eine schöne Bar und 2 Restaurants im Foyer. Preis/Leistung stimmt. "

"Room. It ready when we came. They told us to go to the exec lounge for an hour. Room still not available. Then in order to get a room we had to downgrade or upgrade for more money per night. Otherwise staff was nice. Restaurant cooks were terrible. Exec lounge was nice. "

"Soggiorno in questo hotel da tanti anni e l’esperienza è sempre positiva "

"The toilet in out room had to be flushed multiple times before going down. The bedding had something on it that looked like mucus. "

"Locatie hotel kon niet beter! Voor de rest: wat verouderde kamers die warm waren. Ventilatie (fan) maakte veel lawaai. Incheckbalie niet aangenaam. Ontbijtbuffet was (veel) minder van keuze in vergelijking met de andere hotels in Londen die we deden. Minder punt: na het uitchecken op de factuur gezien ons meerdere snacks werden aangerekend van de minibar terwijl we maar 1 namen. Het duurde een tijdje aan de incheck balie om dit recht te zetten (had de indruk ze ons niet geloofden). Algemeen...

"Very busy entrance & couldn’t wait there to meet friends, which is disappointing when a paying guest at hotel. Location fantastic"

"Staff at reception—including the manager—were rude and completely unprofessional. When we arrived to check in, we were told our room was no longer available due to a “leak,” which was clearly untrue. We overheard staff discussing “Expedia” before disappearing to the back and suddenly claiming there was no room for us. They tried to send us to another hotel for the night and told us to come back the next day. After arguing, we forced the manager to personally take us there to ensure we actually...

" Very friendly staff, fun location and a nicely designed hotel!"

"Lovely hotel and wonderful staff. Highly recommend"

"Lovely delicious breakfast. Great location , so near Tottenham court Road station and Oxford Street . Nice superior single room. "