"Convenient for shops and many theatres, Covent Garden."

"A lovely hotel, with fantastic views of either the Tower Bridge or the docks. However, staff at the contact centre and hotel were unhelpful and at times rude."

"Five Stars "

"Great location. Fantastic room. Staff was friendly and very helpful "

"This location does not have car service or a shuttle as shown on the Expedia profile. They simply will call you a taxi. There is one very tiny lift within the building. The building has steps to climb with no ramp for those with mobility issues. The location is nice. It is near restaurants, tube stations, and some shopping. "

"Located in best area, close to Hyde Park and Marble Arch Tube station as well as directly on Oxford Street. Rooms are clean, beds are fine but for the next time, I prefer a room on an upper level. We had a room on the first floor with view into the patio and it was really dark. Besides our room wasn't prepared at regular check in time 3pm, we had to wait another 45minutes. Not so nice and the lobby was overcrowded. To be more specific: the organization could be better and quicker. "

"Nice room but the windows need double glazing as I could hear the kitchen staff slamming the back door until late"

"No soap in bathroom and had to ask them to refill them."