"Spotlessly clean through out the hotel. Delicious breakfast. Reception staff, so very friendly and helpful. Concierge amazingly helpful. Stayed here often, many years ago and we are back and not going anywhere else."

"Great service"

"The breakfast bar was pretty hard core! Omlette station, hot items, bread/toast/pastries, cereals, yogurt & fruit- this was big & plentiful. Excellent value! Location cant be beat! Right outside Tower Bridge, bus stop to all major attractions near by, tube near by... this hotel can be very local. The bed was gorgeous!! Curtains were heavy enough to block out light for a deep restful sleep. Cannot hear any noise from outside- best sleep I've had in months!"

"Pros: -Staff were pleasant - especially concierge desk and valet at the entry... they were the BEST! -Location is fantastic - so close to Westminster Bridge, The Eye, Trafalgar Square, etc... very central to so much history!! -Pricey Cons: -The room we were given we had to wait nearly two hours past check-in to get the room{they were still cleaning it) - I didn't see any other guests simply waiting to get in, other guests got key and went directly up to rooms -- It made me wonder if it was...

"Lovely friendly staff and a clean and functional room. Perfect for our stay on the Kensington area of London, close to all the local museums and points of interest. The room was great, spacious and comfortable with minimal road noise from the buy road outside. Restaurant offers a good breakfast as well. Being gluten free it was nice to see a dedicated gluten free station with covered bread and pre packaged cereals. A lot of the buffet items were gluten free too, just wish the sausages were as...

"Goed ontbijt, schone kamers en goede locatie "

"This hotel has an amazing location but it stops there. Beds are extremely uncomfortable. The king bed is just two twin beds sandwiched together with a very uncomfortable seem in the middle. Mattresses are so old that the springs are gone. Hotel is dated and in need of upgrades. Moths flying around the halls and annoying cleaning staff that still knocks when you have do not disturb sign on. I saw a very fast moving insect in my bathroom on the last day. Would not recommend staying here. AC and...

"The rooms were clean, but very small (cruise ship size) and worn. Shower leaking out of the door. Worped flooring due to shower leaking. Bathroom and shower were all black in color a very dark. Breakfast at"