"We liked the cleanliness and friendliness of staff, but most of all the location."

"As in the past, the location, staff help, and the facilities are the best. Overlooking the Tower of London is a great feature, The Tube is right next door, so travel is easy. The pubs, street vendors in the area add to the ambiance. A great place to stay."

"We stayed for one night during our short stay in London. The room was very clean, the shower was warm, and the neighbourhood was safe."

"The hotel is in a convenient location and bed was comfortable, however is due for a refurbish. Fridge didn’t work, aircon was struggling and bathroom didn’t have a fan."

"Everything was good. The issue was the sink drain kept having issue even a maintenance personnel came put fix it."

"This is a beautiful older hotel in the most convenient location for sightseeing in London. The staff is so helpful and accommodating. Special commendations to Yanet at the front desk an Pervez at the front door. Remarkable!"

"Checked in late at night to a room with a partially clogged shower and a completely empty soap bottle. A complete oversight by the cleaning team, very frustrating after traveling. Had to call front desk twice, staff took 25m to come and replace it.."

"Everything was good, the location was amazing and the service was great."

"The property was really nice. Staff amazing. My only critique is floors can be updated. A little outdated. I was on club floor 11. When my flight got cancelled I booked an extra night on a regular floor 4 which was nicer than the club floor. Loved daily breakfast included in club stay"