"We really liked the cleanliness of the room, and how close the hotel is to the train station. If the rooftop bar had more ambience it would be a great spot to enjoy after a long day."

"First night I was placed into a room that was older, poorly laid out, impossibly small shower. Certainly not the executive suite I booked, pictures not even close. Room door lock broken, had to get that fixed. No garbage can in the bathroom. No towels in one of the bathrooms. Complained, second night they moved me and it was the room I booked. No refund though. Bait and switch. Also, went during San Juan. Non stop party there until 4:30 am. Didn’t know that about the area. Would never go back....

"Great setting, lovely hotel, lovely pools & the included entry into the two theme parks was excellent. It was a busy weekend & feel the staff were overwhelmed at times, also apart from one or two members of staff, the rest of the staff always looked after, served etc etc the Spanish guests first & foremost, which was frustrating as we are Scottish but after living in Spain for 21 years & speaking Spanish was very frustrating. My wife suffered an injury due to water leaking into the floor...

"Amazing hotel Staff very helpful & friendly Lots of restaurants nearby"

"Not a 4 star hotel."

"⭐⭐⭐⭐⭐ Hervorragendes Hotel Wir hatten einen rundum gelungenen Aufenthalt. Besonders hervorheben möchten wir den ausgezeichneten Zimmerservice. Das Zimmer wurde täglich sehr gründlich gereinigt, alles war stets ordentlich, sauber und liebevoll vorbereitet. Das Personal war unglaublich freundlich, aufmerksam und erfüllte unsere Wünsche schnell und professionell. Wir kommen gerne wieder und können dieses Hotel uneingeschränkt weiterempfehlen!"

"The rating is definitely overrated, instead of a 9 I'll give a 7, the personal is super nice and helpful but the cleanliness of the shower and the amenities was not as expected form an hotel with such good reviews at least in Expedia."