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"Our stay was unfortunately overshadowed by a very unpleasant check-in experience. The front desk lady who checked us in never smiled once and appeared unhappy and unfriendly throughout the entire interaction. What made the experience even more uncomfortable was that her attitude seemed noticeably different when serving other Western guests. She was warm and welcoming to them, but cold and dismissive toward us as Asian guests. In addition, several reasonable requests were immediately rejected....

"Hands down one of the best hotels I have ever stayed at. Stayed in the deluxe king ocean and the view was incredible! The rooms were clean, the staff were nice and the amenities were so well maintained. Highly highly highly recommend if you are coming to the Gold Coast since it is right by the beach and walkable to a lot of places! Will come back for sure!"

"2-3 star hotel at best. The 5 star is misleading and somewhat false advertising. There is nothing 5 star about the hotel, rooms or experience. Curtains are NOT black out, rooms are NOT soundproofed. Cheap amenities, shower head is a basic handheld. You are provided 2 thin towels. Expect stains. The “king size” bed is the ol 2 single beds mushed together and NOT an actual king size bed. If you want late checkout expect to pay $50 per hour but then get woken by bangs on the door from housekeeping...

"Great stay"

"I wish I knew about laundry services it might have been how I read it."

"10/10"

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"The Star was convenient to the conference centre which was our reason for booking but otherwise you would only go there if you were going to the casino. The room was small and a bit run down. There were some holes in the ceiling that we had to ask to get covered. There would be better places to stay if you are holding in Broadbeach."

"I liked that tram was right next to it the hotel, was convenient to go shopping the room I stayed had a nice view of some parts of the beach, Staff were friendly welcoming and helpful, 5 to 10min walk close to beach, restaurants and cafes. Breakfast was average the variety of the basics it was convenient to have and go to our daily activities"

"A lovely, modern, clean, comfortable hotel with great staff, the location is absolutely perfect, would DEFINITELY stay again!"

"Property was perfect and the staff were great. Will definitely be back."

"Location is great. Handy to the tram, beach and walking track. Good size but a bit dated and bedroom felt cold, even the bed sheets didn’t feel nice at all. Staff were amazing."

"Hotel has multiple restaurants and all of them are great! Multiple pools as well and generally just a wonderful place to stay in."

"Always excellent service, great views!"

"Great location. First room I got was a bit run down had to change to Dusty area from green as its newer and clean."

"Hotel is very nice and clean, beds are awesome with Pillows that I can't find in shops, we had a sea view room, which was well worth it. But for some reason the room had no heating option, and with 14 deg evenings in Winter this was on the borderline of comfort."

"Clean room! I love that they upgrade our room! Love the amenities! Good breakfast! Lot of Filipino Staff as well! Will definitely comeback! Thanks seaworld resort!"

"The property was in a great location for our needs, staff where great and comfortable accomdation."